Starter Plan ・Unlimited creation and publishing of modular projects ・Unlimited responses, but you can only view and download the first 1,000 entries Lite Plan ・Unlimited project creation, but only 1 project can be published at a time. ・Includes 1,000 responses with purchase. ・Once the quota is used up, the project will be unpublished. You must upgrade to the Pro Plan to purchase more credits Pro Plan ・Unlimited creation and publishing of modular projects ・Each monthly unit includes 10,000 response credits; annual plan includes 30,000 response credits ・Credits stack when you purchase multiple units ・Once the quota is used up, the project will be unpublished until you purchase more response credits Want to learn more? Click the link below to see the "Plans Introduction"

All tests/questionnaires/games can still be utilized, but they will be unpublished.

After a project is published, the system needs time to build cache. The loading speed usually improves after a few complete playthroughs, and no later than 24 hours. If the issue continues, try switching your network environment or device — this usually resolves the problem.

What is the minimum duration for purchasing a plan? The minimum purchase is 1 month. The Pro Plan is also available as an yearly plan (360 days). Want to learn more? Click the link below to see the “Plans Introduction“.

If you have any custom service requirements, you can fill out the form at the bottom of the official website, and we will contact you to understand your needs.

OOOPEN Lab currently allows up to 110 questions per project. If you need more than this limit, we recommend reorganizing your content structure or splitting the content into multiple projects.

The operation instructions are as follows: 1.Publish the project and get URL link. 2.Log in to Google Analytics and create a new web property (Admin - Create - Select Website - Paste the copied URL from Step 1) to get the Google Analytics 4 ID. 3.Paste the Pixel ID in the "Share and Publish Settings > GA4 ID" field, and the setup is complete. 4.Complete at least 1 response, and confirm the data has been received in the backend after 24 hours. *Note: Google Analytics data usually has a delay of 24 hours. Want to learn more? Click the link below to see the "FB Pixel and GA4 Setup Instructions"

Due to Instagram's official regulations, direct sharing via links is not possible. However, many teams will: 1.Create the first image on the results page (typically the result image) in a size suitable for posting Instagram stories. 2.Add text below the image, prompting and guiding respondents to "long-press to save the image" and "share to Instagram."

How can I renew a yearly pro plan? For monthly Pro Plan users: You’ll need to wait until your current plan expires before purchasing another long-term plan. For yearly Pro Plan users: You can renew with monthly units (in 0.5-month increments) directly in the dashboard. To purchase another yearly Pro Plan, please contact our support team at [email protected] for assistance.

After your plan ends, your test projects and response data will be stored for at least 6 months. We recommend downloading and saving your data in advance. You can also log in again and re-publish your project using the free plan. Note: If you purchase a new plan within 6 months of expiration, the 6-month retention period will be recalculated based on the new plan’s end date.

The activation of the purchased plan starts from the moment the credit card purchase is completed. (For example, if you purchase a monthly plan at 12:00:00 on December 31, 2022, the Plan Expiration Date will be at 23:59:59 on January 30, 2023, approximately 30.5 days later.) Want to learn more? Click the link below to see the "Plans Introduction"

You can use the platform without collecting personal data as long as you do not set questions that inquire about personal information (such as name, birthday, phone number, email, address, etc.). This way, personal data will not be collected. For a complete definition of personal data and related regulations, please refer to our terms and sevices.

The calculation of valid play credits is categorized into the following 5 methods based on different modules: 1.Psychological Test, Multi-Psychological Test, Scoring Test, One-page Survey, Multi-page Survey: Each completed test, where the respondent submits all questions and proceeds to the "Results Page," is counted as 1 valid play credits. 2.Scoring Challenge: When the answering time expires or the respondent completes all test questions and proceeds to the "Results Page," it is counted as 1 valid play credits. 3.Dodging Runway: When the game time expires or the player hits an obstacle and proceeds to the "Results Page," it is counted as 1 valid play credits. 4.Custom Image Generator: Each completed image is counted as 1 valid play credits. 5.Scratch-off Lottery, Gacha Lottery: After completing the scratch lottery or clicking the lottery and proceeding to the "Results Page," it is counted as 1 valid play credits. Want to learn more? Click the link below to view the "How play credits works?“

The following two methods can help you restrict the number of responses: ．Currently, we support Google/Facebook/LINE logins. If a specific channel does not work, you can enable other login channels. ．Purchase the “Embedding project on webpage” advanced feature, embedding the project into a page that can only be viewed after logging in.

Currently, the plans are presented in "New Taiwan Dollar excluding tax", and the actual total price in New Taiwan Dollar will be displayed at checkout.

・After registering an account, you can freely create all modules without any limits. ・You can use the free plan to publish projects directly, or choose a plan with advanced features based on your needs. Complete the online payment, and the features will be activated instantly.

The following three methods can help you collect respondents’ lists: ．Currently, we support Google/Facebook/LINE logins. If a specific channel does not work, you can enable other login channels. ．Purchase the “Customer data collection” advanced feature, which allows respondents to leave their information after clicking on the results page. ．Add a “Short Text” question and set it as required.

You can make adjustments at any time after publishing the project, but we recommend: ・Making minor adjustments to the text while maintaining the original intent to ensure higher referenceability of the statistical data. (Making significant changes may result in receiving data of different nature in the same data field.) ・For major adjustments, we suggest duplicating the project, applying the modifications, and then republishing it.

Please go the following URL to fill out the reporting form, and we will promptly investigate the matter.

You can obtain the iframe code in "Share and Publish Settings > Embed Code" for engineers to set up RWD (Responsive Web Design) and define different iframe sizes for various screen aspect ratios. If necessary, feel free to refer to this online tutorial article:

Yes, you can switch all the prompt texts to English by going to the "Appearance Settings > Interface Language" section in the sidebar of each project editing page.

The operation instructions are as follows: 1.Publish the project and get URL link. 2.Log in to the Facebook Business Manager platform, paste the URL link in the platform to get a Pixel ID. 3.Paste the Pixel ID in the "Share and Publish Settings > Facebook Pixel" field, and the setup is complete. 4.Complete at least 1 response, and confirm whether the data has been received in the backend. Want to learn more? Click the link below to see the "FB Pixel and GA4 Setup Instructions"

You can select from 3 verification methods in the "Edit Options": Phone Verification / Email Verification / No Verification Required.

If you’re a free user, the project will remain usable even after you’ve reached the response limit. If you’re a paid user, the project will no longer be accessible: ・Players will not be able to click the “Start” button on the quiz/survey/game page. ・You’ll see a banner at the top of your project dashboard stating: “You’ve reached the maximum number of response credits! No further responses can be accepted.” Note: You can click “Account” in the top-right corner of your dashboard to check your response usage or purchase more. Want to learn more? Click the link below to view the "How play credits works?“

The Answer Data will directly track the click counts of all link buttons. If you want to track the click counts of link buttons independently, we recommend embedding UTMs into the links or creating different shortened URLs to track the click status more effectively.

If the Result Tags count is equal for Psychological Test/Multiple Psychological Test, the display will follow the "Result Sorting" on the top right of the "Personalized Result Overview". Want to learn more? Click the link below to see the "What are the differences between Psychological Test/Multiple Psychological Test? How are different results displayed?"

Click on the "Settings" button at the top right of the question, and set the question to "Required."

With this feature, you can customize the data collection based on your needs. Options include: name, birthday, phone number, email, address, and additional information. *Note: To utilize this feature, ensure to open the section for "Customer data collection" on the results page. Want to learn more? Click the link below to view the "Marketing Upgrade Features instrouction"

There are no specific limitations, but when the image size or file is too large, the system will automatically make the following adjustments: ・Image size: If the width exceeds 1,200 px, the original image will be adjusted to 1,200 px while maintaining the aspect ratio. ・File size: To ensure better webpage loading speed, if the file size exceeds 3.8 MB, it will be compressed to below 3.8 MB.

Starter Plan ・Unlimited responses, but you can only view and download the first 1,000 entries. Lite Plan ・Includes 1,000 responses with purchase. ・After exceeding the quota, the project will be unpublished. Upgrading to the Pro Plan is required to purchase additional responses. Pro Plan ・Each monthly unit includes 10,000 response credits. The annual plan includes 30,000 credits. Credits stack when you purchase multiple units. ・Once the quota is used up, the project will be unpublished until you purchase additional credits. Want to learn more? Click the link below to see the “Pricing Introduction“."

After completing the project, you can set the "Thumbnail Image" in the "Share and Publish Settings" page.

The domain will display the domain of OOOPEN Lab, and currently, users cannot set their own domain. If there are future developments regarding the ability to set up subdomains, members will be notified as soon as possible. If you'd like to receive notifications, feel free to register as a member and subscribe to the latest feature release updates!

To view/download: 1.Go to the dashboard page. 2.Click "Answer summart" button at the bottom right of each project, or at the top right of the project editing page. 3.Then click on "Answer data" to view the data . 4.Click on "Download Excel Spreadsheet" to download the data.

The operation steps are as follows: 1.Go to "Personalized Result" to create different results. On each Result Page, go to the "Share Settings" section at the top of the page, and set the corresponding "Title," "Description," and "Thumbnail Image." 2.Make sure that the "Share Button" section in the "Block Adjustment" at the top of the page is set to display. 3.Go to the "Share Button" section, and adjust the "Share Mode" to "Result" to complete the setup. 4.After completing the setup, when respondents share through the "Share Button," the corresponding preview image of the "Personalized Results" will be displayed. Additional reminder: ・If the data in step 1 above is not filled in/uploaded, the thumbnail setting will be based on the "Thumbnail Image" in the "Share and Publish Settings" page. ・If respondents directly share the "Page URL," the thumbnail setting in the "Social Thumbnail" of the "Share and Publish Settings" page will also be displayed. *Note: We recommended users set the "Social Thumbnail" in the "Share and Publish Settings" page to ensure that the shared thumbnail looks more professional!

After entering the Dashboard, click on the "Account" button at the top right corner to view the recent play credits. *Note: When the total play credits has reached 90% usage, the system will send a notification email warning that the response limit is almost reached.

Advanced Features can be applied to all modules without the need for repetitive purchases.

You can purchase purchase Advanced Features in Dashboard during the Pro plan. 1.Click on "Account > Add-ons" in the upper right corner to purchase Advanced Featuress. 2. The system will automatically calculate the cost based on the current plan's expiration date. Want to learn more? Click the link below to see the "Plans Introduction"

You can purchase purchase additional play credits in Dashboard during the Pro plan. 1.Click on "Account > Add-ons" in the upper right corner to purchase additional play credits. 2.The expiration date will same as plan. Want to learn more? Click the link below to see the "Plans Introduction"

The operation instructions are as follows: 1.Go to "Personalized Result Overview" to create different results (each result will automatically generate a Result Tags). 2.Go to "Question Page" page, complete the design of questions and options. When editing options, match each option with the corresponding Result Tags. 3. The system will automatically calculate the number of Result Tags selected by respondents and display the "Result Page" with the highest count. Want to learn more? Click the link below to see the "What are the differences between Psychological Test/Multiple Psychological Test? How are different results displayed?"

Each module in OOOPEN Lab can include up to 100 result pages. If you need more result pages, consider reorganizing your content or splitting it into multiple projects.

When purchasing a plan, you can also purchase the Advanced Features "Embedding project on webpage". This allows you to set up the embedding code in the "Embed Code" section of the "Share and Publish Settings" page. Want to learn more? Click the link below to see the "Marketing Upgrade Features operation instructions":

You can get three fields of data: "UTM Source," "UTM Campaign," and "UTM ID." Want to learn more? Click the link below to see the "Marketing Upgrade Features operation instructions"

The pricing for play credits, excluding tax, is as follows: ・50,000 for USD$65.99 ・100,000 for USD$85.99 ・200,000 for USD$125.99 ・500,000 for USD$210.99 ・1,000,000 for USD$335.99 *Note: The expiration date is the same as the plan expiration date. *Note: We recommend purchasing a sufficient play credits at once. It is not possible to upgrade the quota by paying the price difference after purchasing an additional play credits. Want to learn more? Click the link below to see the “Plans Introduction“.